CLIENT COMPLAINT PROCEDURE INFORMATION SHEET
(Regulated by the Solicitors Regulation Authority No. 71250)
Our Complaints Policy
We are committed to providing a high quality legal service to all our clients.
When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If the matter involves a misunderstanding and a request for clarification rather than an actual complaint
reception staff and/or the relevant fee earner will endeavour to provide such clarification.
If you have a complaint, write to us with the details.